What Hempstead Homeowners Say About Tidemark Water Damage Hempstead
Reviews matter because water damage, mold, and fire restoration happen at the worst possible moments, and you’re inviting strangers into your home during that stress. We earn every review by doing what we say we’ll do: a written price before work starts, shoe covers and drop cloths on every visit, a photo of the clean-up before we leave, and the 365-Day Done Right Promise behind every job. Here’s what homeowners around Hempstead tell us after the crew pulls away.
Recent Reviews
A supply line burst in our upstairs bathroom while we were at work. Tidemark got here within the hour, found the tide mark running down through the kitchen ceiling, and dried past it with their Injectidry system. The written estimate was exact to the dollar. No surprises.
Kelly A. – Hempstead Village
We found black mold behind a wall during a renovation and honestly didn’t know who to trust. The technician walked us through the IICRC standards for containment, set up negative air, and showed us the before and after photos before he left. He even asked before moving our kids’ toy bin out of the way. That stuck with me.
Michelle L. – Uniondale
Our basement flooded after that heavy August storm and the water sat overnight. Rick Sumner came out himself, scoped the damage, and wrote up a price on the spot. Then the crew showed up with Dri-Eaz dehumidifiers and XPOWER air movers. They checked the moisture readings daily and explained every number to me.
Alicia G. – East Meadow
Small kitchen fire, big smoke smell throughout the whole first floor. I thought we’d need to replace everything. Tidemark’s team worked with our insurance adjuster directly, sent photo documentation of every affected surface, and got the smoke odor out of places I didn’t think were possible. Honest about what needed replacing and what just needed cleaning.
Daniel S. – Baldwin
The crew showed up in uniform, put shoe covers on at the door, and laid drop cloths down the hallway before the first piece of equipment came in. My wife noticed. The technician asked before moving our couch, explained what the drying plan was, and told us exactly what the equipment would sound like at night. Lower decibel settings during our baby’s nap time. That’s respect.
Kelly A. – Hempstead
Water leaked from a second-floor radiator into our living room ceiling. I called at 11 pm, a real person answered, and a tech was here by 7 am. The moisture mapping found water we couldn’t see behind the baseboards. They dried past the visible tide mark, like their tagline says, and our adjuster commented on how thorough the documentation was.
Michelle L. – West Hempstead
Why Customers Trust Us
These reviews don’t happen by accident. They come from doing the unglamorous things consistently: a written price before any work starts, every single time. Shoe covers and drop cloths that protect floors and furnishings as a standard step, never an upsell. Technicians who are background-checked, uniformed, and credentialed through IICRC, RIA, and IFA, running professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. A photo of the clean-up shared before the crew leaves, so you see exactly what was done and how it was left. And the 365-Day Done Right Promise standing behind every water damage, mold, and fire restoration job long after the truck has gone. Rick Sumner has built Tidemark Water Damage Hempstead on the Cedarwell Care Promise: clean up like it’s our own home, ask before we move or touch anything, respect the family’s time and quiet hours, and explain the price before the work. If you’re dealing with damage in Hempstead right now, call (516) 559-4877. A live person answers, day or night, and the estimate is always free.
Written by Rick Sumner, Owner at Tidemark Water Damage Hempstead, serving Hempstead since 2006.